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GENERAL TERMS AND CONDITIONS AND INFORMATION ABOUT THE GIFT VOUCHER, hereinafter referred to as GV
- The Gift Voucher can be used as a suitable gift on various occasions, e.g. for a close person, business partners, employees, etc.
- The GV is valid for 1 year from the date of issue.
- The application of GV takes place in such a way that the applicant/holder of GV contacts the anavi eshop via email info@anavieshop.cz and informs that he|she intends to use the GV number ..........
- The seller verifies the validity of the GV and, if everything is in order, communicates with the claimant how he wishes to apply the GV.
- The term GIFT VOUCHER (hereinafter referred to as GV) means a product consisting of a prepaid voucher for the purchase of goods at anavieshop.com
- The term "buyer/holder" means the contractual party that has obtained the GV and intends to exercise it.
- The GV holder may or may not be the GV buyer
- GV can only be used once. This means that you will lose the difference between the value of the voucher and the value of your order. You may choose one more product and pay the difference.
- GV can exclusively be used for one purchase, once
- GV is not subject to a buyback guarantee, cannot be exchanged or refunded, cannot be recharged and cannot be exchanged for cash or transferred to an account.
- There is no refund or claim for any other compensation for a lost or stolen GV.
- Seller makes no warranties, express or implied, in relation to this GV and disclaims any warranties to the fullest extent possible.
- Possession and use of GV constitutes acceptance of our terms and conditions and complain procedure. Return Policy
- GV is not a regulated product and is therefore not governed by the Electronic Money Regulations or the Payment Services Regulations, you are not entitled to a refund of the GV balance amount.
- The GV can also be used as a partial payment at the anavieshop, with the fact that the difference can be paid by bank transfer or upon other agreement.
- The seller reserves the right to limit or terminate the validity of the GV if he is forced to do so by circumstances, for example in the case of "force majeure"
- GV is transferable in the sense that the final recipient is unknown to the seller until the specific GV is applied. When handing over a GV , the buyer/transferor is obliged to inform the new GV holder about the general conditions of use
- Each GV has unique identification characters and without these characters the GV is not valid
- The use and application of the GV issued by the seller is intended exclusively for purchases in the anavieshop.com Any other use is not permitted.
- GV cannot be exchanged or sold and does not entitle you to the payment of any monetary reward or compensation.
- The GV may not be changed or modified in any other way.
- GV can be issued in electronic form, as well as in paper, gift form
- Once the GV expires, it will not be possible to use the GV. You are not entitled to a refund. Complaints and disputes
- We will try to find an amicable solution before starting any legal proceedings. The European Commission offers an alternative dispute resolution platform that you can visit at this link: https://ec.europa.eu/consumers/odr/main/index.cfm Protection of personal data
- The seller, as a data controller, takes all necessary measures to protect user data when purchasing GV through our online platform. All personal data we collect is used only in a lawful manner and in accordance with the regulation on the protection of natural persons in connection with the processing of personal data (regulation of the European Parliament and of the Council 2016/679).
- Please read how we handle your data here GDPR/DATA PROTECTION
- If you change the purchase of GV, you can withdraw from the contract within 14 days from the date of purchase. You will not be charged for withdrawing from the contract within this period. We will return the money you paid in full to your bank account within two weeks.
- Money can only be returned to the person who purchased the GV.